Provider FAQs

About NestHappy

What is NestHappy?

NestHappy is a trusted platform that connects self-employed service providers with customers looking for reliable home services.

At launch, NestHappy offers professional home cleaning services, with plans to introduce additional services such as pet care, house sitting, gardening, home chef and DIY services.

NestHappy manages bookings, secure payments and customer communication, allowing providers to focus on delivering excellent service.


Am I employed by NestHappy?

No.

All providers are independent self-employed professionals.

You are responsible for managing your own tax affairs, National Insurance contributions and business obligations.

NestHappy provides a platform that connects you with customers and processes bookings and payments.


Can I choose which services I offer?

Yes.

You only offer the services you are approved for.

As NestHappy expands, you may apply to offer additional services.

Examples include:

  • Cleaning
  • Pet Services
  • House Sitting
  • Gardening
  • Home Chef
  • DIY & Handyman

Additional verification may be required.

Joining NestHappy

How do I become a provider?

Complete the provider registration through the NestHappy app.

You'll be asked to:

  • Verify your identity
  • Complete Right to Work checks (where applicable)
  • Connect your Stripe account
  • Upload insurance documents
  • Complete your profile
  • Pay the onboarding fee

Some services require additional verification before approval.


Why is there an onboarding fee?

The onboarding fee contributes towards:

  • Identity verification
  • Right to Work verification
  • Provider onboarding
  • Platform setup
  • Profile approval

Why do I need a Stripe account?

NestHappy uses Stripe Connect to pay providers securely.

Your earnings are transferred directly to your connected Stripe account after completed bookings.

Insurance

Do I need insurance?

Yes.

Providers must maintain appropriate Public Liability Insurance for the services they provide.

Insurance must remain valid while offering services through NestHappy.

Failure to maintain valid insurance may result in suspension.


Will I be reminded before my insurance expires?

Yes.

NestHappy aims to send reminders before your insurance expires.

However, it remains your responsibility to keep your insurance current.

DBS & Verification

Do I need a DBS check?

This depends on the service you provide.

Service DBS Requirement
Cleaning Not currently required, but recommended
Pet Services Basic DBS Required
House Sitting Basic DBS Required
Gardening Not currently required
Home Chef Not currently required
DIY Not currently required
Child Services (future) Enhanced DBS Required