NestHappy Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account details (name, email, phone number, address)
• Identity verification documents (passport, driving licence, selfie) for service providers
• Payment information processed securely via Stripe
• Booking details, messages and service history
• Reviews, ratings and other content you submit

We also collect certain information automatically, such as:

• Device and browser information
• IP address and approximate location
• Usage data and cookies (see our Cookie Policy)

2. How We Use Your Information

We use personal data to:

• Create and manage your account
• Verify provider identity and right to work
• Process bookings, payments and refunds
• Provide customer and provider support
• Send service-related notifications
• Improve our platform and prevent fraud
• Comply with our legal and regulatory obligations

3. Who We Share Information With

We only share personal data where necessary, including with:

• Service providers you book (so they can deliver the service)
• Customers who book your services (if you are a provider)
• Payment processor — Stripe
• Identity and DBS verification partner — TrustID
• Analytics, hosting and infrastructure providers
• Regulatory authorities or law enforcement where required by law

We do not sell your personal data to third parties.

4. Data Retention

We retain personal data only for as long as is necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. Verification records may be retained for the period required by UK identity and DBS regulations.

5. Your Rights

Under UK GDPR and the Data Protection Act 2018 you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal limits)
• Object to certain processing
• Request restriction of processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at the address below. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

6. Security

We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse. Payment details are handled directly by Stripe and we do not store full card numbers on our servers. Sensitive verification documents are encrypted and access-controlled.

7. International Transfers

Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, business operations or platform functionality. The latest version will always be available on our website. Continued use of the platform constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

NestHappy Limited

Email: support@nesthappy.co.uk

Website: www.nesthappy.co.uk