Customer FAQs

About NestHappy

What is NestHappy?

NestHappy is a trusted  platform that connects customers with independent, insured and verified service providers offering a range of home services, including cleaning, with additional services such as pet care, house sitting, gardening.  

Customers can browse services, book appointments, communicate with providers and make secure online payments through the NestHappy platform.

NestHappy facilitates bookings and payments, while the services themselves are delivered by independent self-employed providers.


Are service providers employed by NestHappy?

No.

All providers on the NestHappy platform are independent self-employed professionals.

NestHappy is a marketplace that connects customers with trusted providers and manages the booking and payment process but does not employ service providers.


What services does NestHappy offer?

NestHappy offers professional home cleaning services, house sitting, pet care services and garden care.

As the platform grows, additional services may include:

  • Home Chef
  • DIY & Handyman Services

New services will be announced through the NestHappy website and app.

How much does a cleaner cost?

NestHappy's current standard cleaning prices start at £45, with the price based on the number of bedrooms:

Property Price Approx. time
1 bedroom £45 2 hours
2 bedrooms £55 2.5 hours
3 bedrooms £65 3 hours
4 bedrooms £90 4 hours
5 bedrooms £115 5 hours

There are optional extras too, including additional bathrooms (£15), bed linen changes (£8), fridge cleaning (£15), interior windows (£15) and ironing (£12).

How often should I have my house cleaned?

For most homes, having a professional cleaner every one to two weeks is a good starting point, but the right frequency depends on your household, lifestyle and how much cleaning you want to do yourself between visits.

Weekly cleaning
Ideal for busy households, families with children, homes with pets or anyone who simply wants to spend less of their free time cleaning.

Fortnightly cleaning
A popular option for keeping on top of bathrooms, kitchens, floors and dusting without having a cleaner every week.

Monthly cleaning
Good for smaller or lower-traffic homes, or if you keep on top of the everyday cleaning yourself but would like some regular extra help.

One-off cleaning
Perfect when the cleaning has got away from you, you're preparing for visitors, you've had a particularly busy few weeks or you simply want the house properly refreshed.

Airbnb & short-term let cleaning
Airbnb and holiday-let properties usually need cleaning between every guest stay. A reliable turnaround clean helps make sure the property is clean, welcoming and ready for the next guests, particularly when check-out and check-in times are close together.

And if your regular cleaner is ever unavailable, NestHappy can help you find another available local provider, helping to avoid the stress of trying to arrange last-minute cover yourself.

End-of-tenancy cleaning
This is generally a one-off, more thorough clean when a tenant moves out of a property. It can also be useful for landlords and property managers preparing a home for new tenants.

There's no rule saying you need a cleaner every week. The best schedule is the one that works for your home and gives you back the time you'd rather spend somewhere else.

And you're not tied to finding just one person. If your usual cleaner is unavailable because of illness, holidays or other commitments, you can use NestHappy to look for another available provider when you need one.

With NestHappy, you can find local cleaning providers in Bristol, view their profiles and availability, and choose who you'd like to book.

 

Where can I find a dog walker near me?

If you're looking for a dog walker near you in Bristol, NestHappy makes it easy to find and book local pet-care providers in your area.

Simply enter your details and search for available dog walkers. You can view provider profiles, check availability and choose the person who feels right for you before booking online.

NestHappy dog walking starts from:

🐾 30-minute walk — from £18
🐾 1-hour walk — from £25
🐾 Additional dog from the same household — £5

We know that choosing someone to care for your dog is about much more than finding the closest person. You also want to know that the person you're trusting with your pet is properly checked and insured.

NestHappy pet-care providers complete the required verification checks and must maintain appropriate insurance, helping take some of the worry out of finding someone new.

Whether you need a regular dog walker while you're at work, occasional help on busy days, or cover when your usual dog walker isn't available, you can use NestHappy to find local availability.

 

The right length of walk will depend on your dog — their age, breed, energy levels and usual routine.

30-minute walk — from £18
Ideal for smaller or older dogs, puppies, or dogs that simply need a shorter walk and some attention during the day.

1-hour walk — from £25
Perfect for more active dogs that enjoy a longer walk, more exercise and plenty of time to explore.

More than one dog?
If you have another dog from the same household joining the walk, it's just £5 extra per additional dog.

Of course, when you're choosing someone to walk your dog, price isn't the only consideration.

You're trusting someone with a much-loved member of your family, so knowing who you're booking is incredibly important.

With NestHappy, you can view local dog walkers, read their profiles, see their availability and choose the person who feels right for you. Our pet-care providers also complete the required checks and must have appropriate insurance.

Whether you're at work, have a busy day ahead, can't manage the walk yourself or simply need an extra pair of hands, you can find and book local help through NestHappy.

And if your regular dog walker is unavailable, you can use NestHappy to look for another available provider rather than having to start your search all over again.

Less time searching. More time for you — and a happy dog too. 🐾

 How much is a pet sitter?

 

Pet sitting with NestHappy starts from £18

Our current pet-sitting options are:

🐾 30-minute home visit — from £18
🐾 1-hour home visit — from £25
🐾 Overnight pet sitting — from £65
🐾 24-hour pet sitting — from £95

Additional pets can also be included for a small extra charge.

Whether you need someone to pop in to feed your cat, spend some time with your pet while you're at work, or provide longer care while you're away, you can choose the option that best suits you and your pet's routine.

We know that choosing someone to care for your pet — and potentially giving them access to your home — requires trust. NestHappy pet-care providers complete the required checks and must have appropriate insurance, and you can view their profile, availability and reviews before deciding who you'd like to book.

If your regular pet sitter is unavailable, you can also use NestHappy to find another available local provider, giving you extra peace of mind when plans change.

Find and book trusted local pet care in Bristol with NestHappy.

Can someone look after my dog while I'm at work?

Yes. If you're going to be out at work for the day, NestHappy can help you find a local dog walker or pet sitter in Bristol to make sure your dog gets the exercise, company and attention they need while you're away.

Depending on your dog's routine, you could book:

🐾 30-minute dog walk — from £18
🐾 1-hour dog walk — from £25
🐾 30-minute pet-sitting visit — from £18
🐾 1-hour pet-sitting visit — from £25
🐾 Overnight pet sitting — from £65
🐾 24-hour pet sitting — from £95

A dog walker may be perfect if your dog simply needs a walk and some attention during the day, while pet sitting can be a better option for dogs that need more company or care at home.

You can view local providers, read their profiles, check their availability and choose the person who feels right for you.

We understand that trusting someone with your dog — and potentially giving them access to your home while you're at work — is a big decision. That's why NestHappy pet-care providers complete the required checks and must have appropriate insurance.

You can also save useful information about your dog in Your Nest, including their routine and preferences, so your provider has the information they need to care for them.

And if your regular dog walker or pet sitter isn't available, you can use NestHappy to look for another available provider.

So you can get on with your working day knowing your dog is being taken care of. πŸΆπŸ’š

How often should a gardener come?

How often you need a gardener depends on the size of your garden, the time of year and how much you enjoy doing yourself.

For many gardens, a gardener visiting every one to two weeks during spring and summer can help keep everything looking tidy and manageable. During autumn and winter, you may need help less frequently.

🌿 Weekly
Ideal for larger gardens, fast-growing lawns and borders, or if you'd simply prefer someone else to keep on top of the garden for you.

🌱 Fortnightly
A great option for regular garden maintenance, including mowing, weeding, tidying and keeping plants and borders under control.

πŸ‚ Monthly or seasonal visits
Perfect if you manage most of the garden yourself but need some extra help with bigger jobs, seasonal tidying or when everything suddenly seems to have grown at once!

🏑 One-off garden help
You don't have to book a gardener regularly. You might simply need help getting an overgrown garden back under control, preparing the garden for summer, tidying before visitors arrive or tackling jobs you've been putting off.

And if your regular gardener is unavailable, you can use NestHappy to look for another available local provider rather than having to start your search all over again.

With NestHappy, you can view local garden-care providers in Bristol, see their profiles and availability, and choose who you'd like to book.

Because your weekend doesn't have to be spent mowing, weeding and tackling the garden.

Less time on the jobs. More time enjoying the garden. 🌿

Booking

 How do I book a service?

Booking is simple.

  1. Select your required service.
  2. Enter your property details.
  3. Choose any add-on services.
  4. Select your preferred date and time.
  5. Review your booking.
  6. Complete secure payment.

Once confirmed, your provider will attend at the agreed time.


Can I contact my provider before the booking?

Yes.

NestHappy includes secure in-app messaging, allowing customers and providers to communicate before the appointment.

This can be used for:

  • Access arrangements
  • Parking information
  • Cleaning preferences
  • General questions

Can I book the same provider again?

Yes.

If your provider is available, you can rebook them through the NestHappy platform.

Keeping bookings on the platform ensures secure payments, booking history and customer protection.


Can I change my booking?

Yes.

Bookings can be amended through the platform, subject to provider availability.

Changes requested shortly before the appointment may be treated as a cancellation under our Cancellation Policy.

Property Access

Do I need to be home?

No.

You do not need to be present provided suitable access arrangements have been agreed in advance.

Customers are responsible for ensuring the provider can gain access to the property.


Can I leave a key?

Yes.

Many customers use key safes or other agreed arrangements.

NestHappy recommends using secure access methods and discussing these with your provider before the appointment.


What happens if the provider cannot gain access?

If your provider cannot access the property, they will attempt to contact you using the details provided.

Providers are encouraged to send a message through the NestHappy app confirming they have arrived.

If access cannot be arranged within 15 minutes, the booking may be treated as a Customer No Show.

The provider may also be asked to upload a time-stamped photograph of the property entrance to help resolve any disputes.

Charges may apply in accordance with our Terms & Conditions.

No Shows

What happens if I'm not home?

If you are unavailable and the provider cannot gain access, they will wait for up to 15 minutes while attempting to contact you.

If access still cannot be arranged, the booking may be recorded as a Customer No Show.

Where appropriate, the booking may remain chargeable.


What happens if my provider doesn't arrive?

If your provider is delayed, they should contact you through the NestHappy app.

If your provider fails to attend without notice, please report the issue through the platform.

NestHappy will investigate and, where appropriate:

  • Arrange a replacement provider
  • Offer a refund where applicable
  • Take appropriate action with the provider

Payments

How are payments handled?

Payments are processed securely through the NestHappy platform.

Payment is taken when the booking is confirmed.

Following successful completion of the service, NestHappy transfers the provider's payment through Stripe.


Is my payment secure?

Yes.

All payments are processed using secure payment technology.

NestHappy does not store your payment card details.


Will I receive an invoice?

Yes.

Booking confirmations and payment receipts are available through your NestHappy account.

Cancellations

Can I cancel my booking?

Yes.

Bookings can be cancelled through the NestHappy platform.

Cancellation charges may apply depending on how much notice is given.

Please refer to our Cancellation Policy.


Can I reschedule?

Yes.

Bookings may be rescheduled, subject to provider availability.

Cleaning Services

What is included in a Standard Clean?

A Standard Clean generally includes:

  • Kitchen
  • Bathrooms
  • Bedrooms
  • Lounge
  • Hallways
  • Stairs
  • Dusting
  • Vacuuming
  • Mopping
  • General surface cleaning

The exact service depends on the property selected during booking.


What isn't included?

Some specialist tasks are available as optional add-ons, including:

  • Interior Window Cleaning
  • Inside Fridge Cleaning
  • Bed Linen Changes
  • Additional Bathrooms
  • Additional Rooms

Do providers bring their own equipment?

In most cases, yes.

Providers usually bring their own cleaning equipment and products.

If you would prefer your own products to be used, please mention this in your booking notes.

During the Service

What if something was missed?

Cleaning results can vary depending on the condition of the property and the time booked.

If you believe something has been missed, we encourage you to contact your provider through the NestHappy messaging system.

If the issue cannot be resolved directly, NestHappy may review the matter and determine an appropriate outcome.


What if something is damaged?

If you believe damage occurred during a booking, please report it as soon as possible through the platform.

NestHappy may request photographs and further information from both parties.

Providers are responsible for maintaining appropriate insurance where required.

Reviews

Can I leave a review?

Yes.

After every completed booking, customers can leave a review based on their experience.

Reviews help maintain high standards across the platform.


Can providers review customers?

Yes.

NestHappy encourages respectful behaviour from both customers and providers.

Providers may also leave feedback following a booking.

Safety & Trust

Are providers verified?

NestHappy is committed to providing a trusted marketplace.

Depending on the services they offer, providers complete the following checks before they can take bookings:

  • Identity Verification
  • Right to Work Verification (where applicable)
  • Public Liability Insurance Verification
  • DBS Checks (where required)
  • Professional Qualification Verification

Providers show a badge for each check they have passed.


Are providers insured?

Providers are insured and are responsible for maintaining appropriate insurance for the services they provide.

Certain specialist services may require additional insurance or qualifications.

Complaints

What if I have a complaint?

We encourage customers and providers to resolve minor issues directly through the in-app messaging system wherever possible.

If the issue cannot be resolved, NestHappy Support will review the information provided and work towards a fair outcome.

Off-Platform Bookings

Can I book directly with my provider?

We strongly recommend that all bookings remain on the NestHappy platform.

Booking through NestHappy provides:

  • Secure payments
  • Booking history
  • Reviews
  • Customer support
  • Dispute assistance

Off-platform bookings are not covered by NestHappy's support processes.

Future Services

Will NestHappy offer more services?

Yes.

As NestHappy grows, additional services are expected to include:

  • Home Chef
  • DIY & Handyman Services

These services may have additional booking requirements, provider qualifications and verification checks to ensure customer safety.

Customer Safety

How does NestHappy help keep customers safe?

NestHappy is committed to creating a trusted platform for home services.

Depending on the service offered, providers complete the following checks before they can take bookings:

  • Identity verification
  • Right to Work verification
  • Public Liability Insurance verification
  • Basic DBS checks (mandatory for certain services)
  • Enhanced DBS checks (for any future childcare-related services)
  • Professional qualification verification where applicable

Where relevant, providers show a badge for each check they have passed, helping customers make informed decisions before booking.

Need More Help?

If you can't find the answer you're looking for, please contact the NestHappy Support Team through the app or our website. We're always happy to help.