Last Updated: 1st June 2026
At NestHappy, we understand that plans can change. This Cancellation & Refund Policy explains what happens when a customer or service provider needs to cancel a booking.
By using the NestHappy platform, you agree to this policy.
If a customer cancels more than 24 hours before the scheduled booking time:
✔ Full refund of the booking value.
If a customer cancels between 4 and 24 hours before the scheduled booking time:
✔ 50% refund of the booking value.
The remaining 50% may be paid to the service provider to compensate for the reserved time and loss of booking opportunity.
If a customer cancels less than 4 hours before the scheduled booking time:
✖ No refund will be provided.
The service provider has reserved time specifically for the booking and may have declined other work opportunities.
NestHappy values the time and availability of its service providers.
Customers who repeatedly cancel bookings, particularly at short notice, may negatively impact providers who have reserved time and declined other work opportunities.
Where a customer demonstrates a pattern of excessive cancellations, including but not limited to repeated cancellations within 24 hours of scheduled appointments, NestHappy reserves the right to:
NestHappy's decision regarding account restrictions or suspension shall be final.
This policy is intended to protect both service providers and customers and maintain the integrity and reliability of the NestHappy platform.
We understand that unforeseen circumstances can occasionally occur.
If a provider cancels a booking:
NestHappy will attempt to:
Repeated cancellations by providers may affect:
If a provider attends the property and is unable to gain access due to:
The booking may be treated as completed.
✖ No refund will be due.
Providers may be entitled to receive payment for the reserved appointment.
If a customer is dissatisfied with a completed service, they must notify NestHappy within 48 hours of service completion.
Customers may be asked to provide:
NestHappy will review the matter and may:
All complaints are assessed on a case-by-case basis.
For outdoor services including:
Bookings may be rescheduled where severe weather conditions create a genuine safety risk.
Where possible, NestHappy and the provider will work with the customer to arrange an alternative appointment.
Where permitted by law, NestHappy reserves the right to retain:
where costs have already been incurred.
NestHappy reserves the right, at its sole discretion, to review requests outside of this policy in exceptional circumstances.
Any such review does not create an obligation for NestHappy to provide a refund, credit or waiver of fees.
All decisions made by NestHappy regarding refunds, credits or cancellations shall be final.
Customers or providers who repeatedly:
may have their account restricted, suspended or permanently removed from the platform.
Approved refunds will normally be returned to the original payment method used at the time of booking.
Refund processing times may vary depending on your bank or payment provider.
NestHappy is not responsible for delays caused by third-party payment providers.
NestHappy reserves the right to amend this Cancellation & Refund Policy at any time.
The latest version will always be published on the NestHappy website.
Continued use of the platform constitutes acceptance of any updated version.
If you have any questions regarding this Cancellation & Refund Policy, please contact:
NestHappy Limited
Email: support@nesthappy.co.uk
Website: www.nesthappy.co.uk
NestHappy
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